Privacy Policy
Last updated:
This Privacy Policy explains how Glyph Content (“we”, “us”, or “our”) collects, uses, and protects your information when you visit our website and use our services. It also explains your rights and how you can exercise them.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Interpretation and Definitions
Interpretation
Words with their first letter capitalized have meanings defined in this section. These definitions apply whether the words appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our services or certain parts of our website.
- Company (referred to as “the Company”, “we”, “us” or “our”) refers to Glyph Content.
- Cookies are small files placed on your device by a website, containing information such as preferences or session identifiers.
- Device means any device that can access the website, such as a computer, tablet, or mobile phone.
- Personal Data means any information that relates to an identified or identifiable individual.
- Service refers to our content writing and related services.
- Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals engaged to support, maintain, host, or analyze our website and services.
- Usage Data means data collected automatically, generated by your use of the website or from the website infrastructure itself (for example, pages visited and visit duration).
- Website refers to Glyph Content, accessible from https://www.glyphcontent.com/
- You means the individual accessing or using the website or services, or the company or other legal entity on whose behalf such individual is accessing or using the website.
2. Types of Data We Collect
2.1 Personal Data
While using our website or contacting us, we may ask you to provide certain Personal Data that can be used to contact or identify you. This may include, but is not limited to:- Full name
- Email address
- Company name and role
- Project details or brief that you submit
- Any other information you voluntarily provide in forms, emails, or messages
2.2 Usage Data
Usage Data is collected automatically when you access our website. This may include:- IP address of your device
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Time and date of your visit
- Time spent on each page
- Referring website or link
- Other diagnostic and technical data
When you access the website via a mobile device, additional information may be collected such as mobile device type, unique device identifiers, and mobile browser type.
3. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to monitor website activity, understand how visitors use our website, and improve the user experience.3.1 Cookies We May Use
- Necessary / Essential Cookies
These cookies are required for the website to function correctly. They help with navigation, basic security, and access to essential features.
- Preference / Functionality Cookies
These cookies remember your preferences (such as language or form data) to provide a more personalized experience.
- Analytics / Performance Cookies
These cookies help us understand how visitors interact with the website, which pages are used more often, and how users move through the site. We may use third-party analytics tools (such as Google Analytics) for this purpose.
You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. If you choose not to accept cookies, some parts of the website may not work as intended.4. How We Use Your Personal Data
We use the information we collect for the following purposes:
- To provide and maintain our website and services
- To respond to your inquiries, project briefs, and contact requests
- To prepare proposals, quotes, and contracts for content writing and related services
- To manage your Account, if applicable
- To communicate with you about ongoing projects, revisions, and delivery timelines
- To send you service-related communications, such as confirmations or important updates
- To send you optional marketing communications, newsletters, or content updates (only if you have opted in, and you can unsubscribe at any time)
- To analyze website usage and improve our website, content, and services
- To detect, prevent, and address technical or security issues
- To comply with legal obligations and enforce our agreements and policies
- We do not sell your Personal Data to third parties.
5. Legal Bases for Processing (Where Applicable)
Depending on your location, we may process your Personal Data based on one or more of the following legal bases:
- Your consent
- Performance of a contract or steps taken at your request prior to entering into a contract
- Compliance with a legal obligation
- Our legitimate interests (such as improving our services, securing our website, or managing our business), provided these do not override your rights and interests.
6. Retention of Your Personal Data
We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including:- For as long as we maintain an ongoing client relationship with you
- For as long as required to fulfill the project, contract, or service you requested
- For as long as needed to comply with legal, tax, accounting, or regulatory obligations
- For a reasonable period to resolve disputes or enforce agreements
Usage Data and analytics data may be kept for a shorter period, unless required for security, legal, or business continuity reasons.
When Personal Data is no longer required, it is deleted or anonymized in a secure manner.7. Transfer of Your Personal Data
Your information, including Personal Data, may be processed on servers and systems located outside your state, province, or country. Data protection laws in those locations may differ from those in your jurisdiction.
By submitting your information and using our website, you consent to such transfers. We take reasonable steps to ensure that your data is treated securely and in line with this Privacy Policy, and that no transfer of Personal Data occurs to an organization or country without appropriate safeguards.
8. Sharing and Disclosure of Personal Data
We may share your Personal Data in the following situations:- With Service Providers
We may engage third-party Service Providers to support our website, email delivery, analytics, hosting, payment processing (if applicable), and other operational tasks. They only receive information necessary to perform their functions and are expected to protect your data.
- For Business Needs
If Glyph Content is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction. You will be notified within a reasonable time frame if such a change affects this Privacy Policy.
- To Comply With Law
We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order or request from a government authority.
- To Protect Rights and Safety
We may disclose data when we believe it is necessary to protect our rights, property, or safety, or that of our clients, partners, or the public. We do not share your Personal Data with third parties for their independent marketing purposes without your explicit consent.
9. Your Rights
Depending on your jurisdiction, you may have some or all of the following rights regarding your Personal Data:- The right to know what Personal Data we hold about you
- The right to request access to your Personal Data
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your Personal Data, subject to legal or contractual limits
- The right to object to certain types of processing
- The right to request restriction of processing in specific situations
- The right to request transfer of your data to another service provider, where technically feasible
- The right to withdraw consent at any time, where we rely on consent
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may ask you to verify your identity before responding to your request.
10. Email Communications and Marketing
If you subscribe to our newsletter, download resources, or request information, we may send you emails about:- Content writing and SEO resources
- Updates about Glyph Content services
- Important notices about your ongoing projects
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send you non-marketing messages related to ongoing projects, invoices, or essential service notifications.11. Security of Your Personal Data
We take reasonable technical and organizational measures to protect your Personal Data from unauthorized access, use, alteration, or destruction. These may include secure hosting environments, restricted access, and good practice security controls.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we aim to protect your Personal Data, we cannot guarantee absolute security. You acknowledge that transmission of data over the internet is done at your own risk.
12. Children’s Privacy
Our website and services are intended for adults and business users. We do not knowingly collect Personal Data from anyone under the age of 13.
If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us so that we can delete the information. If we become aware that we have collected data from a child under 13 without verified parental consent, we will remove that data as soon as reasonably possible.
13. Links to Other Websites
Our website may contain links to third-party websites, tools, or platforms. These external sites are not operated or controlled by Glyph Content.
We recommend that you review the Privacy Policy of every site you visit. We are not responsible for the content, privacy practices, or security of third-party websites or services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When we update the Policy, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice, such as a banner on the website or an email.
You are encouraged to review this Privacy Policy periodically so you stay informed about how we handle your Personal Data. Changes become effective when they are posted on this page.
15. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, you can contact us at:
Email us at info@glyphcontent.com or you can fill out our Contact Us form.